personal info

introductory video

skillset

virtual_assistant0customer_service0staff_scheduler0project_manager0email_chat0

work experience

Director of Operations - QA

Aug 2012 - Jul 2013

Call Centres HondurasSan Pedro Sula, Cortés Department, HondurasManagement of Due Dilligence project. External Customer satisfaction. Performance assessment for 2 teams of 15+ agents. Budget, forecasting, hiring, training.

Team Lead

Sep 2008 - May 2012

Myron CorporationEl Progreso, Yoro Department, HondurasDeveloped & Managed List Cleaning project. In charge of hiring, training and managing a team of 50+ agents. Cold calling, customer data verification and reengagement. Worked with HR and Sales departments.

education

Redemptoris Mater - Studium Theologicum Galilææ

2001 - 2008

Masters Degree - Philosophy/Theology

languages

SpanishNative

EnglishNative

ItalianAdvanced C1/C2

FrenchIntermediate B1/B2

HebrewBeginner A1/A2

LatinBeginner A1/A2

Juan carlos R.san pedro sula, cortes, HN🇭🇳

Juan carlos R.
san pedro sula, cortes, HN🇭🇳